Signs it is time to stop gambling, and who can help

Control tools in your account

Warning signs worth taking seriously

• You play to win back money you have already lost.
• You are using rent, bill or savings money.
• You hide how much you play from your family.
• You feel restless or angry when you cannot play.

Where to get support

• Talian Kasih 15999: the Malaysian government helpline for social support and counselling.
• Befrienders: confidential emotional support, with details at befrienders.org.my.
• A doctor or nearby health clinic, who can refer you to a counsellor.

This content is for users aged 18 and over. Make sure online gambling is allowed where you live before you play.

Limit settings can be changed in your account at slotkaki.shop.

Setting each limit in practice

Every limit is set after you log in from slotkaki.shop, in the account settings or responsible gaming section. Menu names can vary between versions; if you cannot find the option, ask support through live chat to set it for you.

Deposit limit

Decide the number before you play, never in the middle of a session. For example, if RM200 a month is left for entertainment once rent, bills and savings are covered, set a monthly limit of RM200 and a lower daily one, say RM50, so a single bad evening cannot use up the whole month. The monthly entertainment budget planner helps you find that figure.

Time reminder

Choose a shorter interval than you think you need, 30 minutes for instance. When it pops up, stand up, have a glass of water and compare your balance with the plan before deciding whether to carry on. The play session timer works well alongside it.

Cooling-off break

Set it while you feel calm, not straight after a loss. Pick a period long enough to actually notice, such as a week. During the break, the account usually cannot be used to deposit or play.

Self-exclusion

This is switched on through support. State the period you want clearly in your message, and keep a screenshot of the confirmation you receive.

A five-question self-check

Answer honestly, thinking about the last three months. This is not a medical test, just a way of spotting a pattern.

1. Have you borrowed money, used a credit card or sold something in order to play?
2. Do you need to stake more than before to get the same buzz?
3. Have you tried to cut down or stop, and found you could not stick to it?
4. Has playing affected your sleep, work, studies or family relationships?
5. Do you play to forget about stress, loneliness or other problems?

One "yes" is reason enough to tighten your limits. Two or more means it is time to talk to someone, for example Talian Kasih on 15999, before things get heavier.

Helping a friend or relative who is struggling to stop

• Pick a calm moment. Not right after a loss, and not in the middle of an argument about money.
• Talk about what you have noticed, not about who they are. "I noticed the rent came up short this month" is easier to hear than "You're addicted".
• Do not clear their gambling debts in cash. If you want to help, pay specific bills directly, the landlord or the electricity company for example, so the money cannot drift back into play.
• Offer to make the call together. Talian Kasih 15999 can point you towards counselling, and Befrienders offers confidential emotional support.
• Look after yourself too. Separate joint bank accounts if needed, and do not stand as guarantor on their loans.

If illegal moneylenders (ah long) are making threats, make a police report. In an emergency, call 999.

Once self-exclusion has started

Self-exclusion shuts off access to the account for the period you chose. During that time you usually cannot play or deposit, and promotional messages should stop. If they keep arriving, tell support.

• Uninstall the app and delete your bookmarks so there are no shortcuts left on the phone.
• Use your phone's screen-time tools, Digital Wellbeing on Android or Screen Time on iPhone, to restrict the browser.
• Tell someone you trust when the period ends, so they can check in with you around that date.
• Avoid opening an account on another platform as a substitute. That undoes the whole point of the break.

What happens to any remaining balance, full account closure and the end of the exclusion period are explained step by step on the page about how to close your account or self-exclude.

Frequently asked questions